The Totalcare Clinic Testimonials

We appreciate our clients taking the time to give us feedback on our services. We always like to know how well we are meeting our clients goals and expectations and whether we live up to the high standards we set ourselves.

Please find below a list of current testimonials we have received. If you have used our services and would like to leave us a testimonial, please do contact us.

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Ian, I want to say a massive thank you. I was so unwell and in constant pain which put me in a dark place and you helped me find the light again and I will be forever grateful to you for that.

Your passion and caring is genuinely a blessing for your patients and you have always gone above and beyond helping me to find answers. You made me feel safe and cared for at a time when I didn’t know who to turn to for help.

Thank your whole team too, as everyone at The Totalcare Clinic are just awesome!


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Prenatal Pilates has been great! It has really helped with my pregnancy aches and pains. It’s also given me useful tips on how to use my gym ball at home.


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“Lewis, I would just like to offer you my sincere gratitude for all your help and kindness. I would like to say how good I found you! You have been fab with me.

Thank you so much! If it wasn’t for your advise, I would still be in a lot of pain!”

Annette, Hedge End

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I originally made an appointment to seek post-operative treatment following surgery on my ankle. I was concerned that I would suffer lack of functionality due to stiffness of the joint. I undertook a set of treatment sessions which involve hands on movement and stretching of the ankle joint. This resulted in a quicker recovery and full movement of the joint.
From the very beginning I received excellent professional treatment. I have returned for further treatment to help with other age-related issues with my neck, knee and shoulder.
I was treated by Ian, he is very professional, and he helped relieve the pain and has improve mobility in the joints by treating the area and giving suitable advice and exercises to help resolve/improve the issue. After every session I can feel the difference, which has resulted in feeling much better.

In addition, I have also had Chinese acupuncture treatment sessions with John, to help with menopause symptoms such as hot flushes, night sweats. He was able to reduce the symptoms immediately giving me relief. I attend initially six sessions which greatly help with the whole experience of going through menopause. I also had the occasional follow up appointment to keep my body balanced.
A few year ago I was diagnosed with Lymes Disease which initially treated by the GP with strong antibiotics but when the symptoms continued past the standard recovery period, I again arranged for some more acupuncture session with John, who was able to help relieve the systems over the months following the initial infection. He improved my energy levels and helped with the aching muscles and joints. He has always been caring and sympatric and has done wonders if relieving immediate symptoms which has helped me recover.
I would highly recommend the services of total clinic. All the staff are friendly and respond promptly to enquiries/making appointments. They all make be feel that I am a valued customer.

Christina, Botley

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What started as ear ache became worse and was diagnosed as probable trigeminal neuralgia, the only option I was given was character changing pain killers or tranquillisers. I got to the point that I could no longer exercise as the pain was building up; all of the tension was held in my neck and shoulders. I made the decision to try the Totalcare clinic as the web site gave plenty of options for treatment, osteopathy, cranial osteopathy or acupuncture. 

After the first visit I felt instantly better and was given the insight that I may be able to resolve the situation instead of putting up with it for the rest of time. After conventional treatment for a few visits the interval between visits become greater, I was given some simple exercises to complete at home as a coping method. I have started to build up my previous abandoned exercise regime and the future is looking positive without the use of pain killers or tranquillisers.

Barry, Botley

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 Ian is well thought off among his patients. He maintains exceptionally high standards of care, Extremely knowledgeable 

Emad Shenouda (Consultant Neurosurgeon & Spinal Surgeon at NHS)

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Our son suffered from terrible colic which left him very upset and stressed. He also had developed a flat spot on his head due to having trouble moving his neck to the right after a difficult birth. 

At three months old we took him to Totalcare for Cranial Osteopathy, and after just two visits we noticed a dramatic improvement in the colic symptoms, he also moved his head to the right with ease, it was like having a different baby – extremely content and relaxed.

The flat spot on his head has really improved and we now have a very happy, very calm 6 month old baby. We can not recommend this treatment enough.
Many thanks.

Ali Barrett, New Forest

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 I had been suffering from lower back and shoulder pain when I first came to The Total Care Clinic for treatment. Through a combination of manipulation and massage, the osteopath helped alleviate the initial pain, and in addition she worked to identify the underlying causes. From there she has recommended a series of exercises and stretches that have enabled me to strengthen my back, shoulders and knees to help me avoid these problems in the longer term.

Thanks to the osteopath’s work and guidance, I have been able to become far more active, even to the extent that I am now in training for the Great South Run, something that I would not have contemplated a year ago.

I can highly recommend the Total Care Clinic’s expertise and approach to osteopathic care.

Nick, Southampton

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My husband and I had been trying to conceive for almost a year. Although I have never tried acupuncture before, I had heard how good it can be for overall well being and also specifically for fertility that I wanted to give it a go before going down the more conventional (and stressful) medical route. 

I went to see Michelle and after just two menstrual cycles, successfully fell pregnant! I found the whole experience enlightening and was really impressed with the level of individual attention and care that I was given at the Totalcare Clinic. I would recommend anyone who has been trying desperately for a baby to try acupuncture. I will certainly be coming again for any future concerns or ailments!

Elena, Southampton

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I have suffered from Raynauds (commonly known as white finger) for the last 10 years or so. Following advice from Ian he suggested to try Acupuncture it has been known to work for some people.

I was a little unsure as I had never had treatment before but thought I had nothing to lose and it might just fix it. I met with John who was very thorough and reassuring about what would be involved. He didn’t promise a miraculous cure and said we would take it a session at a time and see how things go.

Over a 3 month period I have seen John 5 times and had a therapy called Moxibustion. This involves heat being added to a needle targeting specific points in my arm and hand. My Raynauds was predominantly in 1 hand. I suffered with pins and needles during an episode and it lasts around 30 minutes.
After each session I could see small improvements the main thing being that following the episode my hand would return to normal much quicker usually within 5 minutes and were happening much less frequently.

I would highly recommend giving acupuncture treatment a try, if Raynauds is something that you just learn to live with. John was very professional and explained everything that was involved during the treatment sessions. I highly recommend The Totalcare Clinic.

Diane – Horton Heath

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I was diagnosed with Trigeminal Neuralgia and suffered with severe pain on the left side of my head, tingling along the left side of my jaw and numbness across my lips plus my left eye flickered. I was prescribed a series of drugs which I found I was either allergic to or they gave me little relief from the symptoms. Michelle McWilliam was recommended to me as an osteopath with special interest in cranial osteopathy. 

After only a few sessions I noticed an improvement in all of the symptoms which I had not obtained through the prescribed drugs. I continued treatment with Michelle and reached a point where I was free from the intense pain and the other symptoms. I certainly did not expect this outcome when osteopathy was first suggested to me. I had no idea osteopathy could be used for the treatment of Trigeminal Neuralgia and would advise anyone with this condition to try it. It worked for me!

 Jenny, Chandlers Ford.

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Not only I have been treated personally by the Total Care Clinic, but have also referred some of my own clients to them when I have felt that they would benefit from their treatments. I have no hesitation in providing a recommendation for them.

Lou Oram – Sports Massage Therapist

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I started the acupuncture sessions with an open mind about whether they could help me find long-term solution to my sleeping disorder. 

I expected the insertion of the needles to be painful although a friend who had undergone treatment reassured me it was not. I was pleasantly surprised to find that it was in no way painful and that the whole process was in fact very relaxing. I was extremely impressed by Michelle’s professionalism.

She took the time to find out a lot of background information about my general health and offered advice about diet and exercise. I was delighted to find after two months of treatments there had been a clear break through and I was sleeping soundly. Six weeks later and I am still sleeping through the night and believe that this is entirely due to Michelle’s expertise in the use of acupuncture.

Tracey, London

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For about two years I have suffered from tight hamstring and glutei muscles which got progressively worse to the point where simply walking aggravated them. When sitting or driving I got sharp pains from my left leg. 

I wasn’t sure why the condition started, but a contributing factor was my pelvic alignment and rotation which I’ve had since childhood. I tried many forms of exercise, stretches, Yoga, Pilates, deep tissue massage and visited a chiropractor for six months without seeing any improvement.

As a last resort I decided to try acupuncture. At first I though it wasn’t responding to the treatment but once the electro-acupuncture started I began to see an improvement and eventually the pain decreased to a minimum in my left leg. The hamstring and glutei muscle are more relaxed and I can sit and drive comfortably without the pain.

I am amazed by the effectiveness of the treatment and relieved that my condition is improving

Alison, London

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I was diagnosed with a prolapsed disc in June 2018 after many months of GP visits and prescription pain relief.  After diagnosis I was given an injection into the root of the nerve which offered no relief  from the pain.  Having seen an item in a newspaper about IDD, I was keen to try something that did not involve surgery.
After an initial consultation, treatment began in mid November.  The treatment was well controlled and monitored to suit my condition as I also have early Osteoporosis.  I found the treatment itself comfortable and painless and during the course of sixteen sessions my posture and mobility greatly improved.
Further MRI scans showed the disc prolapse had also improved.
Lyn – Southampton