The Totalcare Clinic Testimonials

We appreciate our clients taking the time to give us feedback on our services. We always like to know how well we are meeting our clients goals and expectations and whether we live up to the high standards we set ourselves.

Please find below a list of current testimonials we have received. If you have used our services and would like to leave us a testimonial, please do contact us.

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Andy Clarke profile picture
Andy Clarke
29 August 2026
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Warm, friendly and very professional
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Geoff Beal
20 August 2026
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Went and saw Amelia, first visit in a few years, but not disappointed! After a catchup on medical history over the gap, my movement was assessed and treatment given. I walked in with a limp and already feel better. First rate service there, highly recommended.
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Trevor Woodhouse profile picture
Trevor Woodhouse
3 August 2026
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Great place to attend various courses, Pilates, Yoga etc and to receive physio and alternative treatments.
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Jay Cumner profile picture
Jay Cumner
5 June 2026
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Total Car Clinic have been an amazing practice. Im currently in with Jas and have been since the start. Very knowledgeable and has sorted out my back issues as well as other issues (hip tightness/tennis elbow/shoulder pain). I would, and have, recommended them to anyone.
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Stevie profile picture
Stevie
20 May 2026
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I am a returning customer of about 4 years to Total Care Clinic for acupuncture for my hayfever symptoms, it has been the only treatment that has provided me relief that lasts throughout the year.I normally have a treatment course of 6-8 weeks. The last 2 years I have had Naomi as my acupuncturist and she is kind, calm and thorough in her work. Very grateful to have found a treatment that works for me and that Total Care Clinic provide such a great service.
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Tanya Langenhorst profile picture
Tanya Langenhorst
16 April 2026
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I have been seeing Lewis for two years now. My MS causes me very stiff leg muscles and I often hobble into the clinic.However, I know that after an hour in Lewis's hands I walk more easily and a lot of my pain is gone. On top of that Lewis is incredibly polite and considerate. He always talks everything through before treatment, often gives me exercises to improve some of my issues and adjusts his massage to my situation on the day. Highly recommend booking him if you need a sports massage.
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Jonathan Bailey profile picture
Jonathan Bailey
7 April 2026
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Excellent service with excellent results
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SupercarBenny profile picture
SupercarBenny
26 March 2026
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I have been coming to TCC for years, i most regularly see Lewis for treatment, he is very professional , i always leave feeling much better than when i came in. All the staff here are friendly, and the owners Ian and Michelle are great. Highly recommend
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sally gooding
25 March 2026
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I booked in with Lewis for a sports massage and honestly best one i’ve ever had! He was so welcoming and really listened to what I needed out of the appointment. I will definitely be booking in with him in the future
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Lou Barrow profile picture
Lou Barrow
4 December 2025
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Osteopathic maintenance As always, have been thoroughly worked over my Amelia. Professional analysis, my individual circumstances considered and catered for. I cannot praise the treatment enough, it’s what keeps me going and with way less pain than usual. I leave feeling like I can move fluidly and with a great sense of relief, both physically and mentally. Thank you!
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hammettblaster ryan profile picture
hammettblaster ryan
20 November 2025
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I’d previously spent over £400 on treatment elsewhere with absolutely no improvement, so I was starting to lose hope. I was then recommended the Total Care Clinic, and after just one session with Jasmine I immediately felt a real difference. I have mild scoliosis and some muscle lumps in my lower back, and despite my condition — plus the strain my job puts on me — my back now feels more “normal” than it has in years. And all of this was achieved for far less than I’d already spent at the other clinic. I’m genuinely grateful for the care and expertise Jasmine has given me. I can finally see real, meaningful improvement in my back. I couldn’t recommend her and the Total Care Clinic more highly. Thank you jasmine!
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Eileen Ware profile picture
Eileen Ware
8 July 2025
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Thank you Amelia you're the best.
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Dan Roberts profile picture
Dan Roberts
9 May 2025
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Following an email enquiring about acupuncture I had an appointment arranged with Jazz. My email was responded to within just a few hours (much better than my previous attempt to arrange therapy with other providers) The response offered a choice of next day appointment, two appointments the day after or a Saturday appointment! A superb service and I had not even had the treatment. On attending my appointment the session started promptly and on time - another great result as I find it very disrespectful to be left waiting when I have arrived on time for an appointment I am paying for. Jazz was very thorough collecting my previous history then started inserting needles - the reason for my visit. Having turned me into somewhat of a pin cushion Jazz explained clearly everything she was going to do, why she was doing it and what I should expect, which was fantastic. To my surprise, the session concluded with a deep muscle massage of my areas of concern. To say this was incredible would be an under statement. I had not expected it and Jazz did a "proper" massage rather than those useless "beauty therapist "tinkley tonkley" massages" Finally I was given some homework in the form of exercises. I had attended with tendonitis in my left elbow and the remnants of a torn rotator cuff in my right shoulder, both were giving me pain on a regular basis, interrupting my sleep and stopping me from working as I should. Within hours I noticed I was using my left hand when I had not been able to for the previous 8 weeks - great result and my shoulder - no pain, at all. I cannot recommend the Totalcare Clinic highly enough, should you need acupuncture, this is the place to go and if you are really lucky, you will get a session with Jazz, I'm sure she will fix you like she fixed me. I'm not totally fixed, but now I forget I have a problem with my elbow... until I over do it and my body shouts at me. In my second session Jazz has addressed this. My shoulder is pain free since the first session. What more can you ask for? Thanks Jazz!!!
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Jackie Beavis profile picture
Jackie Beavis
1 April 2025
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Thank you Jasmine, I really appreciated your great work on my frozen shoulder. You did wonders. Thank you for the conversation to take my mind off the deep massage. I thoroughly recommend Jasmine.
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Robin Moate profile picture
Robin Moate
19 August 2024
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Saw Adam... Chinese acupuncturist.. very thorough and friendly. Highly recommended.
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Emma Hutchinson profile picture
Emma Hutchinson
12 August 2024
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Highly recommended. I have been treated by Will on and off for some time for a long standing injury and recently for another condition. All staff are caring and professional. If having a flare up The Total Care Clinic go out of their way to fit me in quickly to get treatment as necessary.
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HELEN GASKELL profile picture
HELEN GASKELL
18 June 2024
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My go to place for any issues with back, hips, knees etc is Totalcare. They are fully committed to your health and wellbeing. Thank you
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James Tudor-Williams profile picture
James Tudor-Williams
26 January 2024
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Helped me significantly with my chronic back pain and sciatica. This was down to both excellent treatments on offer as well as a fun and engaging pilates class I am able to attend.
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Pauline Arrow profile picture
Pauline Arrow
13 November 2023
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I’ve been attending Tai Chi classes just over a year now and absolutely love it. Linda is a very patient instructor and an inspiration to all us “older” students. This morning I went in with a dodgy hip and afterwards I felt great!! Very helpful for my balance and vertigo. Fellow classmates are a delight!
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Ruth Atwell profile picture
Ruth Atwell
31 October 2023
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I've been coming to the total care clinic for a number of years and they are always fantastic, and very knowledgeable. Amelia is just amazing!
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Samdie profile picture
Samdie
20 October 2023
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Everything is explained clearly and so you can understand what is happening. They are all very friendly.
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Karan Sealey profile picture
Karan Sealey
20 October 2023
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Pilates
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Claire Parkin-Smith profile picture
Claire Parkin-Smith
20 October 2023
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After suffering severe pain in my lower back I was recommended to go to The Totalcare Clinic. I met Jasmine who took my full medical history and following an examination was able to say I Had slipped a disc. Jasmine is extremely professional plus very caring. Her treatment and approach to my problem has meant I am well on the road to recovery. Thank you so much Jasmine and Totalcare clinic.
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I had been experiencing pain and a bulge in my left heel for several months. This was making my daily dog walks uncomfortable and was restricting me doing any other exercise.  I saw that the Totalcare Clinic were offering Shock Wave Therapy specifically for conditions such as Achilles tendonitis so I made some enquiries.  I had an initial assessment with Ian.

He immediately put me at ease, asked me several questions to understand how this was affecting me, and what I wanted to achieve, and then carried out a thorough examination of my ankle, foot and lower leg, to assess. The initial consultation then also included treatment with Shock Wave Therapy.  Ian tailored the treatments specifically to my levels of pain and comfort to ensure I received the most effective treatment without any pain.

I had 6 treatment sessions in total, each one bespoke to how I felt on the day.  The treatment was effective and I am now completely pain free and able to go on long walks and do normal exercise without any discomfort.

I would highly recommend Shock Wave Therapy for anyone with Achilles Tendonitis or similar conditions.”

Sharron, Hedge End

I underwent a series of shockwave sessions at The TotalCare Clinic for chronic tendinopathy in my hip and glute muscles following recovery from a recent back operation.

This involved a handheld device that emits shockwaves directly onto the affected areas. The treatment over 6 sessions with Ian was very effective in reducing my pain levels to enable me to get back to light exercise and even onto Pilates with Beata!

Adam, Hedge End

I discovered Ian and the Total Care Clinic team after someone had recommended trying shockwave therapy for a shoulder injury.

I had been suffering for a while which had prevented me playing my sport and also affecting my work as I’m a hairdresser so it become quite a serious issue. The NHS although commendable doesn’t look beyond the problem and I had had x-rays, ultrasound and two steroid injections that had made no improvement.

Ian was so thorough. We even went as far as a hormone test as well. Ian explained and made sense of my ultrasound. We put together a program of treatment and exercises. And Eureka.

My shoulder problem has completely gone. I am no longer living on painkillers and I see the massage therapist regularly there to ensure the problem doesn’t come back.

I highly recommend the Total Care Clinic. They have a practitioner, there for every type problem and prevention.

I had literally tried every other therapy for my tendinopathy and bursitis in the shoulder, but shockwave was definitely the one that made the difference and turned the road back to recovery.
Excellent service.

Sharn - Bursledon

Ian, I want to say a massive thank you. I was so unwell and in constant pain which put me in a dark place and you helped me find the light again and I will be forever grateful to you for that.

Your passion and caring is genuinely a blessing for your patients and you have always gone above and beyond helping me to find answers. You made me feel safe and cared for at a time when I didn’t know who to turn to for help.

Thank your whole team too, as everyone at The Totalcare Clinic are just awesome!

Anna

Prenatal Pilates has been great! It has really helped with my pregnancy aches and pains. It’s also given me useful tips on how to use my gym ball at home.
Amy

“Lewis, I would just like to offer you my sincere gratitude for all your help and kindness. I would like to say how good I found you! You have been fab with me.

Thank you so much! If it wasn’t for your advise, I would still be in a lot of pain!”

Annette, Hedge End

I originally made an appointment to seek post-operative treatment following surgery on my ankle. I was concerned that I would suffer lack of functionality due to stiffness of the joint. I undertook a set of treatment sessions which involve hands on movement and stretching of the ankle joint. This resulted in a quicker recovery and full movement of the joint.
From the very beginning I received excellent professional treatment. I have returned for further treatment to help with other age-related issues with my neck, knee and shoulder.
I was treated by Ian, he is very professional, and he helped relieve the pain and has improve mobility in the joints by treating the area and giving suitable advice and exercises to help resolve/improve the issue. After every session I can feel the difference, which has resulted in feeling much better.

In addition, I have also had Chinese acupuncture treatment sessions with John, to help with menopause symptoms such as hot flushes, night sweats. He was able to reduce the symptoms immediately giving me relief. I attend initially six sessions which greatly help with the whole experience of going through menopause. I also had the occasional follow up appointment to keep my body balanced.
A few year ago I was diagnosed with Lymes Disease which initially treated by the GP with strong antibiotics but when the symptoms continued past the standard recovery period, I again arranged for some more acupuncture session with John, who was able to help relieve the systems over the months following the initial infection. He improved my energy levels and helped with the aching muscles and joints. He has always been caring and sympatric and has done wonders if relieving immediate symptoms which has helped me recover.

I would highly recommend the services of total clinic. All the staff are friendly and respond promptly to enquiries/making appointments. They all make be feel that I am a valued customer.

Christina, Botley

What started as ear ache became worse and was diagnosed as probable trigeminal neuralgia, the only option I was given was character changing pain killers or tranquillisers. I got to the point that I could no longer exercise as the pain was building up; all of the tension was held in my neck and shoulders. I made the decision to try the Totalcare clinic as the web site gave plenty of options for treatment, osteopathy, cranial osteopathy or acupuncture.

After the first visit, I felt instantly better and was given the insight that I may be able to resolve the situation instead of putting up with it for the rest of time. After conventional treatment for a few visits, the interval between visits become greater, I was given some simple exercises to complete at home as a coping method. I have started to build up my previous abandoned exercise regime and the future is looking positive without the use of pain killers or tranquillisers.

Barry, Botley

Ian is well thought off among his patients. He maintains exceptionally high standards of care, Extremely knowledgeable
Emad Shenouda (Consultant Neurosurgeon & Spinal Surgeon at NHS)

Our son suffered from terrible colic which left him very upset and stressed. He also had developed a flat spot on his head due to having trouble moving his neck to the right after a difficult birth.

At three months old we took him to Totalcare for Cranial Osteopathy, and after just two visits we noticed a dramatic improvement in the colic symptoms, he also moved his head to the right with ease, it was like having a different baby – extremely content and relaxed.

The flat spot on his head has really improved and we now have a very happy, very calm 6 month old baby. We can not recommend this treatment enough.
Many thanks.

Ali Barrett, New Forest

I had been suffering from lower back and shoulder pain when I first came to The Total Care Clinic for treatment. Through a combination of manipulation and massage, the osteopath helped alleviate the initial pain, and in addition she worked to identify the underlying causes. From there she has recommended a series of exercises and stretches that have enabled me to strengthen my back, shoulders and knees to help me avoid these problems in the longer term.

Thanks to the osteopath’s work and guidance, I have been able to become far more active, even to the extent that I am now in training for the Great South Run, something that I would not have contemplated a year ago.

I can highly recommend the Total Care Clinic’s expertise and approach to osteopathic care.

Nick, Southampton

My husband and I had been trying to conceive for almost a year. Although I have never tried acupuncture before, I had heard how good it can be for overall well being and also specifically for fertility that I wanted to give it a go before going down the more conventional (and stressful) medical route.

I went to see Michelle and after just two menstrual cycles, successfully fell pregnant! I found the whole experience enlightening and was really impressed with the level of individual attention and care that I was given at the Totalcare Clinic. I would recommend anyone who has been trying desperately for a baby to try acupuncture. I will certainly be coming again for any future concerns or ailments!

Elena, Southampton

I have suffered from Raynauds (commonly known as white finger) for the last 10 years or so. Following advice from Ian he suggested to try Acupuncture it has been known to work for some people.

I was a little unsure as I had never had treatment before but thought I had nothing to lose and it might just fix it. I met with John who was very thorough and reassuring about what would be involved. He didn’t promise a miraculous cure and said we would take it a session at a time and see how things go.

Over a 3 month period I have seen John 5 times and had a therapy called Moxibustion. This involves heat being added to a needle targeting specific points in my arm and hand. My Raynauds was predominantly in 1 hand. I suffered with pins and needles during an episode and it lasts around 30 minutes.
After each session I could see small improvements the main thing being that following the episode my hand would return to normal much quicker usually within 5 minutes and were happening much less frequently.

I would highly recommend giving acupuncture treatment a try, if Raynauds is something that you just learn to live with. John was very professional and explained everything that was involved during the treatment sessions. I highly recommend The Totalcare Clinic.

Diane – Horton Heath

I was diagnosed with Trigeminal Neuralgia and suffered with severe pain on the left side of my head, tingling along the left side of my jaw and numbness across my lips plus my left eye flickered. I was prescribed a series of drugs which I found I was either allergic to or they gave me little relief from the symptoms. Michelle McWilliam was recommended to me as an osteopath with special interest in cranial osteopathy.

After only a few sessions I noticed an improvement in all of the symptoms which I had not obtained through the prescribed drugs. I continued treatment with Michelle and reached a point where I was free from the intense pain and the other symptoms. I certainly did not expect this outcome when osteopathy was first suggested to me. I had no idea osteopathy could be used for the treatment of Trigeminal Neuralgia and would advise anyone with this condition to try it. It worked for me!

Jenny, Chandlers Ford

Not only I have been treated personally by the Total Care Clinic, but have also referred some of my own clients to them when I have felt that they would benefit from their treatments. I have no hesitation in providing a recommendation for them.
Lou Oram – Sports Massage Therapist

I started the acupuncture sessions with an open mind about whether they could help me find long-term solution to my sleeping disorder.

I expected the insertion of the needles to be painful although a friend who had undergone treatment reassured me it was not. I was pleasantly surprised to find that it was in no way painful and that the whole process was in fact very relaxing. I was extremely impressed by Michelle’s professionalism.

She took the time to find out a lot of background information about my general health and offered advice about diet and exercise. I was delighted to find after two months of treatments there had been a clear break through and I was sleeping soundly. Six weeks later and I am still sleeping through the night and believe that this is entirely due to Michelle’s expertise in the use of acupuncture.

Tracey, London

For about two years I have suffered from tight hamstring and glutei muscles which got progressively worse to the point where simply walking aggravated them. When sitting or driving I got sharp pains from my left leg.

I wasn’t sure why the condition started, but a contributing factor was my pelvic alignment and rotation which I’ve had since childhood. I tried many forms of exercise, stretches, Yoga, Pilates, deep tissue massage and visited a chiropractor for six months without seeing any improvement.

As a last resort I decided to try acupuncture. At first I though it wasn’t responding to the treatment but once the electro-acupuncture started I began to see an improvement and eventually the pain decreased to a minimum in my left leg. The hamstring and glutei muscle are more relaxed and I can sit and drive comfortably without the pain.

I am amazed by the effectiveness of the treatment and relieved that my condition is improving

Alison, London

I was diagnosed with a prolapsed disc in June 2018 after many months of GP visits and prescription pain relief. After diagnosis I was given an injection into the root of the nerve which offered no relief from the pain. Having seen an item in a newspaper about IDD, I was keen to try something that did not involve surgery.
After an initial consultation, treatment began in mid November. The treatment was well controlled and monitored to suit my condition as I also have early Osteoporosis. I found the treatment itself comfortable and painless and during the course of sixteen sessions my posture and mobility greatly improved.
Further MRI scans showed the disc prolapse had also improved.
Lyn – Southampton

When I first started Tai Chi classes with Linda I wasn’t entirely sure what to expect or if I would be able to follow the exercises and/or routines given my ‘dodgy’ knees. 3 years later I wish I had started this Tai Chi class much, much earlier.

The exercises are very gentle, concentrating on health and wellbeing, involving relaxation techniques, controlled breathing and soft continuous movements known as steps or forms. These are all very effective and beneficial and I have noticed a distinct improvement in my flexibility, ease of movement and balance.

Linda is extremely well qualified and her instructions are very clear. She is also very patient and will offer one on one support during class if necessary (as I can testify) without disrupting the rest of the class. Linda’s classes are always very relaxed and enjoyable and I have no hesitation in recommending them. I shall certainly continue to attend.

Sharon – Botley

I first started Yoga classes in October 2021, on the advise of my Osteopath, Ian. This was due to stiffness and joint pain in my back, neck and shoulders.

I joined Beata’s class the same week. At the start of the classes I found it very difficult to get into various poses and stretches, especially those that required being on the floor. However, Beata adapted many of the poses individually for me by using a chair or the wall for extra support. Through her patience and coaching I now find I no longer need the chair and find I am much more flexible and have a lot more ease of movement.

I find Beata’s class to be very relaxing and almost ‘ zen like’ in its approach. She is very patient in explaining the different positions and adaptable with everybody’s needs and abilities. Since starting Beata’s class I have found much improved and ease of movement in all my joints.

You could do all of these thigs ‘online’, however, I find being in a class with an instructor as patient and knowledgeable as Beata to be of great help to each of the individuals personal needs and I hope to continue as long as I am able to.

John – Hedge End

I was recommended to try Tai Chi to help with balance issues but had no idea what it would entail.

I feel I have been so fortunate to begin my Tai Chi journey with Linda. She is passionate about Tai Chi yet ever patient with complete beginners, as she wants to encourage us to love it as much as she does. Each move is very clearly explained and demonstrated.

The hour’s class flies by each week as you get absorbed by the need to concentrate.

It is a sheer joy to watch Linda showing us how our moves should look, so graceful and flowing. Something to aspire to but it will take a long time!!

Lynn – Botley